Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

Welcome to Cafe Rio ("Company," "we," "our," or "us"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio governing your access to and use of the website located at caferiomeals.rest (the "Website") and all related services, features, content, and functionality offered by Cafe Rio (collectively, the "Services").

By accessing, browsing, registering on, or otherwise using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies incorporated herein by reference. Your continued use of the Website following the posting of any changes to these Terms constitutes your acceptance of those changes.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" will refer to that entity.

These Terms are governed by the laws of the United States and the applicable laws of the state in which Cafe Rio operates. Users located in California may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy.

2. Description of Services

Cafe Rio is a food service establishment that operates through both its physical locations and its online digital platform accessible at caferiomeals.rest. The Services we provide include, but are not limited to:

• Online Food Ordering: Users may browse our menu, customize their orders, and place orders for pickup or delivery through our Website.
• Menu Information: We provide detailed information about our food offerings, ingredients, nutritional content, and pricing.
• Catering Services: We offer catering options for events, parties, corporate gatherings, and other occasions, which may be arranged through the Website or by contacting us directly.
• Customer Account Management: Registered users may create accounts to manage their orders, track delivery status, save preferences, and access loyalty rewards.
• Promotions and Loyalty Programs: We may offer promotional deals, discount codes, gift cards, and loyalty reward programs accessible through the Website.
• Customer Support: We provide assistance for inquiries related to orders, payments, dietary requirements, and general information about our food and services.
• Location and Hours Information: The Website provides information about our restaurant locations, operating hours, and contact details.

Cafe Rio reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

The availability of certain Services may be subject to geographic restrictions. Some features, including delivery services, may not be available in all areas. We make no representations that the Services are appropriate or available for use in any specific location.

3. User Obligations and Prohibited Activities

3.1 User Eligibility

To use our Services, you must be at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is greater. By using our Website, you represent and warrant that you meet this requirement. If you are under the age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of our Services require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials, including your password.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account, whether or not you authorized them.

Cafe Rio reserves the right to suspend or terminate your account at its sole discretion if we believe that the information you have provided is inaccurate, false, or incomplete, or if you have violated these Terms.

3.3 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities while using our Website or Services:

• Using the Website or Services for any unlawful purpose or in violation of any local, state, federal, or international laws or regulations, including but not limited to the Federal Trade Commission Act (FTC Act) and applicable consumer protection laws.
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website, whether through hacking, password mining, or any other means.
• Using any automated system, including robots, spiders, scrapers, or other data mining tools, to access the Website for any purpose without our express written permission.
• Transmitting any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or any other form of solicitation through the Website.
• Uploading, posting, or transmitting any content that is defamatory, obscene, fraudulent, deceptive, threatening, harassing, or otherwise objectionable.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Attempting to decompile, reverse engineer, disassemble, or hack the Website, or defeat or overcome any encryption technology or security measures implemented by Cafe Rio.
• Using the Services to collect or harvest any personally identifiable information, including account names and email addresses, for any purpose, including sending unsolicited emails.
• Submitting false or fraudulent orders, including orders placed with invalid or stolen payment information.
• Engaging in any activity that could damage, disable, overburden, or impair the Website or its servers or networks.
• Using the Website in any manner that could violate any applicable food safety regulations, health codes, or standards enforced by the U.S. Food and Drug Administration (FDA) or local health authorities.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Services without our express written permission.

Violation of any of the above prohibitions may result in immediate termination of your access to our Services, and we reserve the right to report such violations to appropriate law enforcement authorities.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and compilation of the Website (collectively, "Content"), are the exclusive property of Cafe Rio or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights laws.

The Cafe Rio name, logo, and all related product and service names, design marks, and slogans are registered or unregistered trademarks or service marks of Cafe Rio. You may not use these marks without our prior written consent. All other trademarks appearing on the Website are the property of their respective owners.

4.1 Limited License

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes related to ordering food and using our Services. This license does not include the right to:

• Modify or create derivative works based on the Website or its Content.
• Download (other than page caching) any portion of the Website, its Content, or any information contained therein, except as expressly permitted by Cafe Rio.
• Use the Website or its Content for any commercial purpose or for any public display.
• Use any data mining, robots, or similar data gathering and extraction methods.
• Remove any copyright or other proprietary notices from the Website or its Content.

Any use of the Website or its Content that is not expressly authorized by these Terms is strictly prohibited and will terminate the license granted herein.

4.2 User-Submitted Content

If you submit, post, or otherwise provide any content to or through our Website, including reviews, comments, photos, or feedback ("User Content"), you grant Cafe Rio a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with operating and promoting our Services.

You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant the foregoing license, and that your User Content does not infringe any third-party intellectual property rights or violate any applicable laws.

5. Payment Terms

When you place an order through our Website, you agree to pay the applicable prices for the food items, services, and any associated delivery fees, service charges, or taxes as displayed at the time of checkout.

5.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, which will be calculated and added to your total at checkout in accordance with applicable federal, state, and local tax laws. Delivery fees, if applicable, will be disclosed prior to completing your order.

5.2 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, digital wallets, and other payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.3 Order Confirmation and Processing

Your order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where items are unavailable, there are errors in pricing or product information, or we suspect fraudulent activity. If your order is cancelled after payment has been processed, we will issue a refund using the original payment method.

5.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the nature of the order. For orders that have not yet been prepared, cancellations may be accepted within a limited time window after order placement. For catering orders, cancellations must be made within the timeframe specified at the time of booking. Please contact us at [email protected] for assistance with refund requests. All refunds are subject to review and approval at our sole discretion.

5.5 Promotional Offers and Discounts

Promotional codes, coupons, and discount offers are subject to their individual terms and conditions, which will be disclosed when the offer is presented. Promotional offers may not be combined with other offers unless explicitly stated. Cafe Rio reserves the right to modify or discontinue any promotional program at any time.

6. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES PROVIDED BY CAFE RIO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CAFE RIO DOES NOT WARRANT THAT:

• THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES WILL BE ACCURATE OR RELIABLE.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.
• ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.

Menu item descriptions, ingredient information, and nutritional data provided on the Website are for informational purposes only and may not reflect the most current information. Customers with food allergies, dietary restrictions, or specific nutritional requirements should contact us directly before placing an order to confirm ingredient information. Cafe Rio makes no guarantee that any food item is free from allergens, and cross-contamination may occur during food preparation.

Third-party links or integrations accessible through our Website are provided for convenience only. Cafe Rio does not endorse, control, or assume any responsibility for the content, privacy practices, or availability of any third-party websites.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND THE STATE WHERE CAFE RIO OPERATES, CAFE RIO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or Services.
• Any unauthorized access to or use of our servers or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Website.
• Any bugs, viruses, trojan horses, or similar harmful components transmitted through the Website.
• Any errors or omissions in any content posted or otherwise made available through the Website.
• Any food-related issues, including but not limited to allergic reactions, food-borne illness, or dissatisfaction with food quality, to the extent permitted by applicable law.
• Any conduct or content of any third party on the Website.

IN NO EVENT SHALL CAFE RIO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in their entirety. In such jurisdictions, Cafe Rio's liability shall be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, parent companies, officers, directors, employees, agents, licensors, service providers, and successors and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising from or relating to:

• Your use of and access to the Website or Services.
• Your violation of any provision of these Terms of Service.
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right.
• Your violation of any applicable law, rule, or regulation, including but not limited to the FTC Act, applicable state consumer protection laws, or food safety regulations enforced by the FDA or local health departments.
• Any User Content you submit, post, or otherwise make available through the Website.
• Any fraudulent, deceptive, or otherwise improper conduct by you in connection with the Services.

This indemnification obligation will survive the termination of these Terms and your use of the Website or Services. Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will fully cooperate with Cafe Rio in asserting any available defense.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to them or your use of the Website and Services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state where Cafe Rio operates, without regard to conflict of law principles that would result in the application of laws of another jurisdiction.

For Users located in California, additional consumer protections may apply under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), California Unfair Competition Law (UCL), and the California Consumer Legal Remedies Act (CLRA). Nothing in these Terms is intended to limit any rights you may have under applicable California law.

Subject to the Dispute Resolution section below, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in the United States for the resolution of any disputes not subject to arbitration. You waive any objection to the laying of venue of any such proceedings and waive any objection that such courts are an inconvenient forum.

Cafe Rio operates in compliance with all applicable federal food safety and labeling laws, including regulations issued by the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and relevant provisions of the Food Safety Modernization Act (FSMA).

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact Cafe Rio at [email protected] to attempt to resolve the dispute informally. We will try to resolve the issue within thirty (30) days of receiving your notice. If we are unable to reach a resolution within that timeframe, either party may proceed with formal dispute resolution.

10.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, and except as otherwise provided herein, you and Cafe Rio agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services, through binding arbitration rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitrator shall have the authority to award any remedy that would be available in a court of law. The arbitration shall take place in the United States, at a location reasonably convenient to both parties. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights. Nothing in this section shall be construed to prevent either party from seeking relief in small claims court for disputes within the court's jurisdiction.

11. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use the Website or Services. Cafe Rio may terminate or suspend your access to all or any part of the Website and Services at any time, with or without cause, with or without notice, effective immediately.

Grounds for termination include, but are not limited to:

• Violation of any provision of these Terms of Service.
• Requests by law enforcement or other government agencies.
• Unexpected technical or security issues.
• Extended periods of inactivity in your account.
• Engagement in fraudulent, abusive, or illegal activity.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your own account, you may do so by contacting us at [email protected]. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, provisions relating to intellectual property, disclaimers of warranty, limitation of liability, indemnification, and dispute resolution.

12. Changes to Terms of Service

Cafe Rio reserves the right to modify, amend, or update these Terms of Service at any time and at our sole discretion. We will provide notice of significant changes by updating the "Last Updated" date at the top of this page, posting a notice on our Website, or sending an email notification to registered users where appropriate.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and Services immediately.

Changes to these Terms will not apply retroactively to disputes that arose prior to the effective date of the changes, except as required by applicable law.

13. Severability

If any provision of these Terms of Service is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent and economic effect of the invalid provision.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any provision of these Terms shall not be effective unless made in writing and signed by an authorized representative of Cafe Rio.

These Terms, together with the Privacy Policy and any other legal notices published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services and supersede all prior agreements, understandings, representations, and warranties, whether written or oral, relating to the subject matter hereof.

14. Additional Provisions

14.1 Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, fires, floods, wars, civil unrest, terrorism, labor disputes, power outages, governmental restrictions, supply chain disruptions, or failures of third-party service providers.

14.2 No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of you and Cafe Rio and do not create any third-party beneficiary rights. No provision of these Terms shall be enforceable by any person or entity other than you and Cafe Rio.

14.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Cafe Rio. Cafe Rio may freely assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law, without restriction and without notice to you.

14.4 Electronic Communications

By using our Website and Services, you consent to receive electronic communications from Cafe Rio. These communications may include notices about your account and information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, to the extent permitted by applicable law.

14.5 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements or policies expressly incorporated by reference herein, constitute the entire agreement between you and Cafe Rio regarding your use of the Website and Services and supersede all prior negotiations, representations, warranties, agreements, or understandings between the parties on the subject matter contained herein.

14.6 Headings

Section headings used in these Terms are for convenience and reference purposes only and shall not affect the meaning or interpretation of any provision of these Terms.

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please contact us using the information below. We are committed to addressing your inquiries promptly and professionally.

When contacting us regarding a dispute or legal matter, please include your full name, contact information, a description of your concern, and any relevant order numbers or account information to help us assist you efficiently.

© 2026 Cafe Rio. All Rights Reserved. These Terms of Service were last reviewed and updated on June 12, 2026.